At Carrie Cramer Fine Jewelry quality and craftsmanship is of our utmost concern. However, our jewelry is by its very nature delicate. If you should experience the need for repair on any Carrie Cramer Jewelry please email

If an item arrives defective, Carrie Cramer Fine Jewelry will repair the item within one-hundred and twenty (120) days of your purchase at no additional cost. All pieces are prepared custom for the purchaser and are therefore final sales.

Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $10 shipping).

Please refer to our Jewelry Care Instructions for tips on how to keep your Carrie Cramer Jewelry in tip-top condition.

*Each item is made-to-order, one-of-a-kind and handcrafted with love in Los Angeles. Much like your pet, Carrie Cramer pieces are yours forever so all sales are final.