SHIPPING

 

Shipping Rates For Domestic Orders

All orders are shipped insured via UPS. UPS does not deliver to PO Boxes.

Fees per order are as follows:
Continental USA Ground : FREE!
Continental 3-Day: $15
Continental 2-Day: $25
Continental Next-Day Saver: $50
 
Alaska or Hawaii Ground: $20
Alaska or Hawaii 3-Day: $30
Alaska or Hawaii 2-Day: $40
Alaska or Hawaii Next-Day Saver: $80

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees ($15) and fees for future shipments ($10 for UPS Ground).

If you would like a package to be intercepted and re-routed to a new address, there is a $15 fee.

Carrie Cramer Fine Jewelry and its affiliates only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. Carrie Cramer Fine Jewelry and its affiliates will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but Carrie Cramer Fine Jewelry and its affiliates. Carrie Cramer Fine Jewelry and its affiliates and will not be held responsible or liable in any way for its choice of shipping carrier.

Shipping Rates For International Orders
All international orders are shipped insured via UPS Worldwide Expedited. We currently ship to Australia, Canada, China, Germany, Greece, Hong Kong, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Philippines, Russia, Singapore, Spain, Sweden, Switzerland, and United Kingdom. If you live in a different country and you'd like to place an order with us, please email us at info@carriecramer.com and we can help to coordinate the shipment.

Allow 2-3 weeks for production. Shipping time is 2-5 business days + however long the package takes in customs. Fees per order are $50.

For international orders, the customer is responsible for all related duties, taxes, and brokerage fees. These fees are determined by the recipient's country and are out of our control. They are based on the retail value of the jewelry (as stated on your invoice).

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). There are no refunds for international orders where a customer declines to pay the duties and the package is treated as abandoned or returned to sender.

 

 

RETURNS, WARRANTY + REPAIRS

At Carrie Cramer Fine Jewelry quality and craftsmanship are of our utmost concern. However, our jewelry is by its very nature delicate. If you should experience the need for repair on any Carrie Cramer Jewelry please email info@carriecramer.com . If an item arrives defective, Carrie Cramer Fine Jewelry will repair the item within one-hundred and twenty (120) days of your purchase at no additional cost. All pieces are prepared custom for the purchaser and are therefore final sales.

Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $10 shipping). Please refer to our Jewelry Care Instructions for tips on how to keep your Carrie Cramer Jewelry in tip-top condition.

*Each item is made-to-order, one-of-a-kind and handcrafted with love in Los Angeles. Much like your pet, Carrie Cramer pieces are yours forever so all sales are final.